Virtual IVR Services
Virtual IVR is a support platform that guides inbound callers to a web-based support experience – personalizing the support journey for customers already on their way to the queue. This technology seamlessly connects customers to self-service options and/or a support resource that can solve their problem/inquiry at first contact. Virtual IVR is providing a means for those customers - coming to you by phone - to seamlessly transition (while still on the phone) to a web-based support experience designed to address the needs of the caller.
Virtual IVR revolutionizes the user interface of traditional voice-only IVR's to both exponentially improve the user experience and consistently deliver high levels of customer service satisfaction while decreasing calls to agents and lowering overall costs.
These systems serve as a method of gathering information while an agent is working with another client/customer/lead because the system uses voice to narrow down the reasons for a call.
Virtual IVR Services USP :
Pulse of 60 Seconds.
GST extra as applicable.
Yearly Payment in advance.
Virtual GSM Number of Client (Delhi circle).
Client would do manual call forwarding from GSM onto the DID provided by V-CON.
Commercial valid for 1 week.
Activation of time 2-3 working days after required formality.
Any customization would be charged extra based on feasibility.
For SMS customer client would provide the API.
